PRIVACY

SRA Information Technology treats the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy sets out how SRA Information Technology handles personal information. 

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This Privacy Policy does not apply to personal information collected by SRA Information Technology that is exempted under the Privacy Act, for example employee records.

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SRA Information Technology may modify this Privacy Policy from time to time to reflect its current privacy practices.

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In this Privacy Policy, ‘SRA', ‘we’, ‘us’ and ‘our’ refers to SRA Information Technology and includes any entity that is part of SRA Information Technology. 

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Privacy Policy

SRA Information Technology (SRA) is committed to safeguarding the privacy of individuals using Inspire – Learning with Diversity (Inspire) application. This Privacy Policy explains how we collect, use, and protect your personal information. 

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What is Inspire? 

Inspire is a comprehensive management tool designed to support compliance with the Nationally Consistent Collection of Data (NCCD) and to facilitate improved learning outcomes for students with special needs. School stakeholders use Inspire to implement and monitor tailored learning plans that address the unique needs of students and to record adjustments being provided.  Inspire can also be used to manage requests for services from clinicians as well as funding requests. 

Collected Data

We collect various types of information to deliver and enhance our services. This includes data you provide directly to us, such as: 

  • When you purchase an Inspire subscription 

  • When you set up or manage an Inspire account 

  • When you contact us by phone, email, or submit a support request 

This type of information may include: 

  • Your name, email address, physical address, phone number, or other contact details 

  • Details about your organisation 

  • Your username, role, school affiliation, and other login or security credentials 

  • The content of any feedback, support tickets, phone calls, or emails you send us 

We also collect some data automatically when you visit our website, including: 

  • Your IP address, browser type, device information, and usage activity 

Client Data

Data uploaded to Inspire, or entered by Users of the system, is not required by us for the operation of the system.  Client Data held in the system is managed by the School or Network of Schools to which it belongs.  We do not manage, control or use this data in any way.  Access to this data by our staff is securely managed through stringent change control processes and staff that are authorised to access the environment where production data is stored have undergone National Police Clearance and Working with Children Clearance in the relevant State/Territory.   

We protect your data through various security methods including: 

  • Firewalls 

  • Encryption 

  • Multi-Factor Authentication 

  • Anti-virus and malware detection 

  • Access controls 

For any privacy-related questions or to exercise your data protection rights relating to Client Data, please contact your organisation’s administrator. SRA is not responsible for the privacy or security practices of its customers, which may differ from those described in this statement. 

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How We Use Your Data

We only use personal data for the purposes for which it was collected. These purposes include: 

  • Personal data will only be collected and used as needed to support the Inspire application. 

  • Providing support and resolving issues with the application. 

  • Managing relationships, including sending updates about the service. 

You have the right to choose not to disclose requested data, but this may impact our ability to provide Inspire services effectively. 

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Data Sharing

We may share your data in the following situations: 

  • IT Service Providers: Data hosting and storage provided through Microsoft Azure services within Australia. 

  • Legal Compliance: When required by law or to comply with legal obligations. 

  • Personal data will never be sold or rented. 

  • Personal data will not be used or shared for advertising or similar commercial purposes. 

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Data Retention 

We retain personal data only for as long as necessary to provide our services or comply with legal obligations. Once data is no longer needed, we will securely delete or de-identify it. 

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Your Rights

You have the following rights regarding your personal data: 

  • Access and Rectification: You have the right to request access to your personal information, except where we are legally required to refuse access. Additionally, you have the right to request that we correct any inaccurate or incomplete personal information we hold about you. If we agree that the information requires correction, we will take reasonable steps to update it. 

  • Deletion: You can request the deletion of your data, subject to legal and contractual obligations. 

To exercise these rights, please contact us at Inspire.Enquiries@sra.com.au. 

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Complaints and Concerns 

If you have concerns about how your data is managed, please contact us at Inspire.Enquiries@sra.com.au. We will work to address your concerns promptly. 

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): 

Website: https://www.oaic.gov.au 
Phone: 1300 363 992 

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Data Security 

We take data security seriously and implement industry-standard measures to protect your information, including: 

  • Secure hosting on Microsoft Azure services within Australia. 

  • Regular monitoring and updates to safeguard against data breaches. 

  • Working with Children clearance is obtained in the relevant State/Territory of where the school is located. 

  • Only Staff at SRA that provide direct support of the Inspire application will have access to this data.  This is securely managed through our stringent change control processes.  Anonymised data is used for development of the application and for testing purposes. 

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Updates to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available within the Inspire application or on our website. 

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Complaints about privacy

If you have any complaints relating to online privacy issues on our website please notify SRA Online. While SRA accepts no liability for any material or links posted to the service, we will investigate all complaints.

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Contact Us 

For questions or further information about this Privacy Policy, please contact: 

SRA Information Technology 
Email: Inspire.Enquiries@sra.com.au